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Decision making in service industries a practical approach
Опубликовано 2013Available for University of the Philippines Diliman College of Engineering via CRCnetBASE. Click here to access
Also available remotely for University of the Philippines Diliman College of Engineering via CRCnetBASE. Click here to access thru EZproxy
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Advances in the human side of service engineering proceedings of the AHFE 2017 International Conference on the Human Side of Service Engineering, July 17-21, 2017, The Westin Bonav...
Опубликовано 2018Also available online for University of the Philippines Diliman College of Engineering via Springer. Click here to access
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Designing better services a strategic approach from design to evaluation
Опубликовано 2018Available for University of the Philippines System via SpringerLink. Click here to access
Also available remotely for University of the Philippines System via SpringerLink. Click here to access thru EZproxy
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Managing professional service delivery 9 rules for success
Опубликовано 2014Available for University of the Philippines Diliman College of Engineering via CRCnetBASE. Click here to access
Also available remotely for University of the Philippines Diliman College of Engineering via CRCnetBASE. Click here to access thru EZproxy
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