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Personnel issues in reference services

The Reference librarian and implications of mediation

Reference librarianship notes from the trenches av Anderson, Charles R.

Professional attributes of academic reference librarians and their performance in reference service as perceived by the students av Landa, Eustaquia G. 1960-

An assessment of the quality of reference service at the University of the Philippines Diliman Main Library av Sabat, Elizabeth Manalang 1952-

Factors influencing success / failure of reference interviews av Villalonga, Graciela T. 1963-

The Virtual reference desk creating a reference future

The librarian as information consultant transforming reference for the Information Age av Murphy, Sarah Anne

Available for University of the Philippines System via IG Library. Click here to access

An assessment of the quality of reference service at the University of the Philippines Diliman Main Library av Sabat, Elizabeth M.

Factors influencing success / failure of reference interviews av Villalonga, Graciela T.