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How companies win profiting from demand-driven business models no matter what business you're in по Kash, Rick, Calhoun, David

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This was first heard live on air at DZUP 1602 AM. Podcast uploaded at iskwiki. Click to listen

Delivering satisfaction and service quality a customer-based approach for libraries по Hernon, Peter

Customer satisfaction in ISO 9001 certified and non-ISO 9001 certified Higher Education Institution (HEI) libraries in Central Luzon по Tongol, Reyma R.

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Market-driven management using the new marketing concept to create a customer-oriented company по Webster, Frederick E.

Customer satisfaction the other half of your job по Scott, Dru

Measuring customer satisfaction по Gerson, Richard F.

Competing on value bridging the gap between brand and customer value по Knox, Simon

Customer service carrer success through customer satisfaction по Timm, Paul R.

Managing retail consumption по Davies, Barry J.