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How companies win profiting from demand-driven business models no matter what business you're in mā Kash, Rick, Calhoun, David

Karapatan ng isang mamimili

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Delivering satisfaction and service quality a customer-based approach for libraries mā Hernon, Peter

Customer satisfaction in ISO 9001 certified and non-ISO 9001 certified Higher Education Institution (HEI) libraries in Central Luzon mā Tongol, Reyma R.

Whiwhi kuputuhi katoa

Market-driven management using the new marketing concept to create a customer-oriented company mā Webster, Frederick E.

Customer satisfaction the other half of your job mā Scott, Dru

Measuring customer satisfaction mā Gerson, Richard F.

Competing on value bridging the gap between brand and customer value mā Knox, Simon

Customer service carrer success through customer satisfaction mā Timm, Paul R.

Managing retail consumption mā Davies, Barry J.