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How companies win profiting from demand-driven business models no matter what business you're in 著者: Kash, Rick, Calhoun, David

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Delivering satisfaction and service quality a customer-based approach for libraries 著者: Hernon, Peter

Customer satisfaction in ISO 9001 certified and non-ISO 9001 certified Higher Education Institution (HEI) libraries in Central Luzon 著者: Tongol, Reyma R.

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Market-driven management using the new marketing concept to create a customer-oriented company 著者: Webster, Frederick E.

Customer satisfaction the other half of your job 著者: Scott, Dru

Measuring customer satisfaction 著者: Gerson, Richard F.

Competing on value bridging the gap between brand and customer value 著者: Knox, Simon

Customer service carrer success through customer satisfaction 著者: Timm, Paul R.

Managing retail consumption 著者: Davies, Barry J.