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How companies win profiting from demand-driven business models no matter what business you're in Autor Kash, Rick, Calhoun, David

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Delivering satisfaction and service quality a customer-based approach for libraries Autor Hernon, Peter

Customer satisfaction in ISO 9001 certified and non-ISO 9001 certified Higher Education Institution (HEI) libraries in Central Luzon Autor Tongol, Reyma R.

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Market-driven management using the new marketing concept to create a customer-oriented company Autor Webster, Frederick E.

Customer satisfaction the other half of your job Autor Scott, Dru

Measuring customer satisfaction Autor Gerson, Richard F.

Competing on value bridging the gap between brand and customer value Autor Knox, Simon

Customer service carrer success through customer satisfaction Autor Timm, Paul R.

Managing retail consumption Autor Davies, Barry J.