TY - BOOK T1 - Communication matters A1 - Floyd, Kory LA - English PP - New York PB - McGraw-Hill Higher Education YR - 2011 UL - http://www.ds.mainlib.upd.edu.ph/Record/UP-99796217610396204 OP - 450 CN - P 94.7 F56 2011 SN - 9780071221498 KW - Communication. KW - Interpersonal communication. ER -