O'Toole, J. (1995). Leading change: Overcoming the ideology of comfort and the tyranny of custom. Jossey-Bass Publishers.
Citação norma ChicagoO'Toole, James. Leading Change: Overcoming the Ideology of Comfort and the Tyranny of Custom. San Francisco: Jossey-Bass Publishers, 1995.
Citação norma MLAO'Toole, James. Leading Change: Overcoming the Ideology of Comfort and the Tyranny of Custom. Jossey-Bass Publishers, 1995.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.