TY  - THES
T1  - Patient satisfaction in the oral surgery section of UP College of Dentistry in 2019-2020
A1  - Flores, Mary Grace S.
A1  - Ermita, Christian Anthony M.
LA  - English
PP  - Manila
PB  - Department of Community Dentistry, University of the Philippines Manila
YR  - 2022
UL  - http://www.ds.mainlib.upd.edu.ph/Record/UP-1685523046126355569
AB  - Objective: The general objective of this study was to determine patient satisfaction  in the Oral Surgery section of the UP College of Dentistry during the Academic year 2019- 2020. Its association with different attributes of the quality of dental services and sociodemographic characteristics was analyzed
AB  - Results: A total of 308 patients were contacted of which 126 replied and answered  the survey. Patient satisfaction was found to be at a high level. On the five-point Likert  scale, the average satisfaction score was 4.60. Patients have given the highest satisfaction  scores to the courtesy of professors and clinicians (4.83±0.42), active professor supervision  (4.78±0.42), and cleanliness and hygienic appearance of structures (4.76±0.46), while the  elements with relatively lower satisfaction scores compared to others were the waiting time  before the treatment (4.29±0.80), duration of treatment proper (4.36±0.83), and ease of  setting an appointment (4.44±0.74). It was also determined that there is an association  between sex and patient satisfaction levels on the following elements: cleanliness of  structures, courtesy of staff, and active professor supervision. Age was associated with  patient satisfaction level on the visual appeal of facilities, while treatment rendered was  associated with patient satisfaction levels on the following elements: on-time patient  meeting, prompt patient service, sense of security with the clinician, empathetic attitude  with the patient's problem, active professor supervision and courtesy of professor and  clinician.
AB  - Conclusion: The results of the study showed that the patients who received  treatment from the oral surgery section of UP College of Dentistry perceived a high level  of overall satisfaction with the dental care they received for all the elements of service  assessed. Nonetheless, the elements of service that may still have room for improvement  are waiting time, duration of treatment, and ease on the setting of appointment. Overall  satisfaction was not shown to be by the educational attainment of the patients and the level  of clinicians who rendered treatment to them. However, it was also determined that sex,  age, and type of procedure have an association with patient satisfaction levels on some of  the elements of service.
NO  - Seminar Paper--Doctor of Dental Medicine--University of the Philippines Manila
NO  - No
NO  - Yes
NO  - N/A
CN  - LG 993.5 2022 D4 F46
KW  - Patient satisfaction.
ER  -